Learner Driver
Driving Lesson is available to persons who meet the following criteria:
• Aged 17 or older (16 or over if disabled)
• Hold a UK provisional or full driving licence
• You must be able to read (with glasses or contact lenses, if necessary) a car number plate made after 1 September 2001 from 20 metres.
Lessons
You and Your Instructor are responsible for agreeing all matters relating to the timing, location and duration of individual lessons.
You must notify Your Instructor of any matters which affect your ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.
The price paid for the driving test fee does not include the use of the car for the purpose of the test and any prior instruction. Therefore you'll be charged standard hourly rate.
Cancellation of Lessons
You must give at least 48 hours’ notice to your Instructor if you wish to cancel or re-arrange a booked lesson. Failure to do so may result in your Instructor charging you the full amount for that lesson. In the case of pre-booked Intensive, Fast Pass or Crash Courses, the instructor requires 10 clear days for cancellations otherwise the Instructor reserves the right to charge for all cancelled hours.
In the event of mechanical breakdown or other difficulty outside the control of the instructor, the instructor reserves the right to rearrange lessons at short notice.
Payments and Lesson Bookings
• Payment by credit or debit card online at www.driveconfidentdriving.co.uk
• Payment by credit or debit card by calling 07944 323263
• Payment by cash or cheque direct to Your Instructor (any cheque must be made payable to Your Instructor)
If You pay Your Instructor directly by any method, Drive Confident Driving School accepts no responsibility for any payments made directly to instructors.
Driving Test
The Instructor reserves the right to withhold the use of his car for the driving test, if the pupil has not reached a satisfactory standard of driving competence.
Liability
Your Instructor and Drive Confident are not liable to you for any loss or damage caused where, and to the extent
that:
there is no breach of a legal duty owed to you by the relevant person or body
such loss or damage is not a reasonably foreseeable result of such a breach of a legal duty
any such loss or damage, or increase in the same, results from any breach or omission by you
any such loss or damage results from circumstances or matters outside of the reasonable control of the
relevant person or body
Your Instructor and Drive Confident shall not, in any event, be liable for losses relating to any business interests
you may have including, without limitation, lost profits, loss of opportunity or business or business
interruption.
You are reminded that Drive Confident is not a party to the contract for driving tuition itself, which is between
you and your instructor. This does not affect any liability that Drive Confident may have for any loss or damage
you may incur which is caused directly because of any breach (including negligence) by it or them of any
legal duty owed by it or them to you.
Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.
Intensive, Fast Pass or Crash Courses – Terms and Conditions
A Intensive, Fast Pass or Crash Course is when there is two-three weeks or less from the date of the first planned lesson to the booked test date. Before making a booking for a Intensive, Fast Pass or Crash Course please be aware of the following terms and conditions:
Booking of a Intensive, Fast Pass or Crash Course package consists of at least 12 hours worth of driving instructor and tuition vehicle time.
If you have booked a 12 hours Intensive, Fast Pass or Crash Course during the first 2 hours you will be assessed by your driving instructor. If after the initial two-hour assessment, the Driving Instructor tells you that you are not ready we will not take you to the test.
For 22 and 38 hours Intensive, Fast Pass or Crash Course if you need additional tuition prior to the test the Driving Instructor will explain this to you. You will need to be available for the time slots he/she is available should you wish to take these lessons. If you cannot take the required hours we will not be able to take you for the test.
The Driving & Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your test. This may mean that you may / will lose your Driving & Vehicle Standards Agency test fee if the Driving Instructor says you are not ready for the test dependent on the gap between first lesson and the test.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the CCR) allow for a 14-day cancellation period however as a Intensive, Fast Pass or Crash Course requires we supply the course to your specification and perform certain functions within 48 hrs of joining the course i.e. a test booked at a chosen test centre, the instructor setting aside time to conduct the course, therefore the customer understands and agrees that the cancellation period set out in the CCR does not apply and agrees to waive your statutory right of cancellation.
Customer Care
Your contract is between you and your instructor.
In the rare event of any problem arising, you should resolve this with your instructor immediately. We
recommend no further lessons are taken until the matter is resolved.
In the unlikely event that you are unable to reach a satisfactory conclusion, we will be happy to investigate
further until the matter is resolved. Please note that we will require evidence of any financial transactions
and lesson times before we are able to investigate.
Should you require us to investigate any matter, please contact our Customer Support team by one of
the following methods:
Call: 07944 323263
Email: driveconfidentdriving@gmail.com
Post: 10 Chatsworth Avenue, Portsmouth, PO6 2UQ
We will endeavour to respond to all enquiries within 48 hrs.
If you still feel dissatisfied, you may contact the Driver and Vehicle Standards Agency on 0300 200 1122
who may be able to help you further.